Returns/Refunds Policy

What's New:

September 27, 2021

New RNL Tamar Class lifeboat sound set added bringing our total boat sound sets to 74.

September 05, 2021

Many Battleship/Warship sound sets added bringing our total boat sound sets to 73.

May 14, 2021

New Hercules AC130 gunship sound set now available bringing our total airplane sound sets to 120.

February 17, 2021

New Airbus A380 sound set now available bringing our total airplane sound sets to 119.

January 26, 2021

New 5.1.1 release of ShockWave 3 firmware and Software. Exciting new features - Afterburner light controller + automatic sync. with Afterburner sound and much more.

Returns Policy

If you have problems with any of our products, you MUST contact us by email FIRST to discuss the issue and see if we can resolve it for you remotely.

We strive to ensure 100% customer satisfaction with all our products. However there may be very rare circumstances when we advise you that a return is in your best interest.

You cannot return an item simply because you decide you do not want it any more. You must not return anything to us without our prior authorization. We reserve the right to refuse delivery of any package that we have not previously authorized for return.

If any returned product is found to be in perfect working order, a re-stocking fee of 25% of the full purchase price will be charged, unless we advise otherwise.

If we decide the best course is for you to return it to us we will tell you so so and only then should you proceed as follows. Wait until we send you full return instructions.


Refunds Policy

In general, refunds will only be made for goods ordered from us only once they have been received by us in the same condition that you received them in, AND only once the issue has been discussed with us, and the return has been authorized, as above in our Returns Policy.

We will refund only the purchase price of the product, less any applicable restocking fee, not any shipping charges you have paid. We have already incurred the expense of shipping the product to you, on your behalf, therefore we cannot refund that money. Furthermore, if there are any return shipping fees incurred to us, those fees will not be refunded to you.

Model Sounds Inc. will not issue refunds for orders you do not receive due to loss in the mail unless they were fully tracked and insured using the Canada Post Xpresspost or equivalent insured delivery service.This must be purchased at the time the order is placed.

If any part of the product has been modified, including any wires or connectors supplied with the product, the warranty is void and null and no refund can be made.

Customers are responsible for all shipping charges back to Model Sounds Inc. on returned items, and Model Sounds Inc. will pay the shipping charges on the replacement item(s) going back to you by the least expensive mail service.