Repair Policy

Repairs to our sound modules are not recommended.
See our Repair Policy below.

What's New:

September 27, 2021

New RNL Tamar Class lifeboat sound set added bringing our total boat sound sets to 74.

September 05, 2021

Many Battleship/Warship sound sets added bringing our total boat sound sets to 73.

May 14, 2021

New Hercules AC130 gunship sound set now available bringing our total airplane sound sets to 120.

February 17, 2021

New Airbus A380 sound set now available bringing our total airplane sound sets to 119.

January 26, 2021

New 5.1.1 release of ShockWave 3 firmware and Software. Exciting new features - Afterburner light controller + automatic sync. with Afterburner sound and much more.

Repair Policy

We do not generally repair the sound modules that we make. This is because they use tiny surface mount components that are extremely difficult to remove and replace without specialized surface mount rework equipment. This equipment is very expensive. Due to the extremely small number of repairs needed, we simply cannot justify the purchase of such equipment.

Therefore we would have to contract out any attempted repair to our local Ottawa assembly house who are extremely busy and very likely will not accept such a small job.

As well, these are complex multi-layered boards with four internal layers of copper and interconnect. Even if there is no visible damage on the outside, some of the internal copper tracks may have burnt out so there is no guarantee that a visibly repaired board will still function.

The customer bears all costs associated with returning any products, including freight, insurance coverage, any importation charges incurred on arrival in Canada, the cost of obtaining any necessary replacement parts, including shiping costs to our premises from our suppliers, the cost of labour, materials and quality control in the assembly house, all return freight, insurance coverage and importation charges in the customer's own country.

In addition, we charge a service fee of USD$40.00 to cover our own adminstrative costs in managing the repair process.

Therefore we recommend replacement rather than attempted repairs. If we do undertake to attempt repairs we make no guarantee of any successful outcome. The customer carries 100% of the risk in any such attempted repair. If we attempt a repair at a customer's request and we are unsuccessful in the repair which may or may not render the board unusable, the customer must accept that we did our best but he/she must purchase a replacement board.