Repair Policy

Repairs to our sound modules are not recommended.
See our Repair Policy below.

What's New:

November 29, 2017

All ShockWave 2 sound modules and systems now come with 8GB microSD card and 180+ airplane, helicopter, boat and tank sound sets!

November 28, 2017

New B29 airplane sound set now available bringing our total airplane sounds to 101!

November 08, 2017

New Fairey Swordfish airplane sound set now available bringing our total airplane sounds to 100!

October 23, 2017

New ViperJet airplane sound set now available bringing our total airplane sounds to 99!

May 29, 2017

New T-45 Goshawk trainer airplane sound set now available bringing our total airplane sounds to 98!

Repair Policy

We do not generally repair the sound modules that we make. This is because they use tiny surface mount components that are extremely difficult to remove and replace without specialized surface mount rework equipment. This equipment is very expensive. Due to the extremely small number of repairs needed, we simply cannot justify the purchase of such equipment.

As well, these are complex multi-layered boards with four internal layers of copper and interconnect. Even if there is no visible damage on the outside, some of the internal copper tracks may have burnt out so there is no guarantee that a visibly repaired board will still function.

Therefore we recommend replacement rather than attempted repairs. If we do undertake to attempt repairs we make no guarantee of any successful outcome. The customer carries 100% of the risk in any such attempted repair. If we attempt a repair at a customer's request and we are unsuccessful in the repair which may or may not render the board unusable, the customer must accept that we did our best but he/she must purchase a replacement board.