Repair Policy

Repairs to our sound modules are not recommended.
See our Repair Policy below.

What's New:

July 05, 2020

New OV-10 Bronco sound set now available, bringing our total airplane sounds to 115!

June, 2020

DopplerFX accessory board for enhanced Doppler Shift and ShockWave 3 5.1.0 upgrade available now.

May 20, 2020

New USS Bunker Hill and Twin Riva Ariston boat sound sets bring our total boat sounds to 54.

February 25, 2020

New B24 Liberator sound set now available, bringing our total airplane sounds to 114!

February 14, 2020

New Sikorsky CH53E Super Stallion Helicopter sound set now available, bringing our total helicopter sounds to 42!

Repair Policy

We do not generally repair the sound modules that we make. This is because they use tiny surface mount components that are extremely difficult to remove and replace without specialized surface mount rework equipment. This equipment is very expensive. Due to the extremely small number of repairs needed, we simply cannot justify the purchase of such equipment.

As well, these are complex multi-layered boards with four internal layers of copper and interconnect. Even if there is no visible damage on the outside, some of the internal copper tracks may have burnt out so there is no guarantee that a visibly repaired board will still function.

Therefore we recommend replacement rather than attempted repairs. If we do undertake to attempt repairs we make no guarantee of any successful outcome. The customer carries 100% of the risk in any such attempted repair. If we attempt a repair at a customer's request and we are unsuccessful in the repair which may or may not render the board unusable, the customer must accept that we did our best but he/she must purchase a replacement board.