Repair Policy

Repairs to our sound modules are not recommended.
See our Repair Policy below.

What's New:

November 14, 2019

All Sound sets for Airplanes, or Helicopters, or boats, or tanks now included with
ShockWave 3.

June 07, 2019

New Cirrus SR22 sound set now available, bringing our total airplane sounds to 110!

March 27, 2019

New McDonnell Douglas MD-902 helicopter sound set now available, bringing our total helicopter sounds to 40!

February 20, 2019

New 5th generation ShockWave 3 sound module released. Many new features making it our best yet.

January 12, 2019

New Panzer II Luchs Tank sound set now available bringing our total tank sounds to 12.

Repair Policy

We do not generally repair the sound modules that we make. This is because they use tiny surface mount components that are extremely difficult to remove and replace without specialized surface mount rework equipment. This equipment is very expensive. Due to the extremely small number of repairs needed, we simply cannot justify the purchase of such equipment.

As well, these are complex multi-layered boards with four internal layers of copper and interconnect. Even if there is no visible damage on the outside, some of the internal copper tracks may have burnt out so there is no guarantee that a visibly repaired board will still function.

Therefore we recommend replacement rather than attempted repairs. If we do undertake to attempt repairs we make no guarantee of any successful outcome. The customer carries 100% of the risk in any such attempted repair. If we attempt a repair at a customer's request and we are unsuccessful in the repair which may or may not render the board unusable, the customer must accept that we did our best but he/she must purchase a replacement board.