Delivery Times

What's New:

July 05, 2020

New OV-10 Bronco sound set now available, bringing our total airplane sounds to 115!

June, 2020

DopplerFX accessory board for enhanced Doppler Shift and ShockWave 3 5.1.0 upgrade available now.

May 20, 2020

New USS Bunker Hill and Twin Riva Ariston boat sound sets bring our total boat sounds to 54.

February 25, 2020

New B24 Liberator sound set now available, bringing our total airplane sounds to 114!

February 14, 2020

New Sikorsky CH53E Super Stallion Helicopter sound set now available, bringing our total helicopter sounds to 42!

Delivery Times

Under normal operating conditions, we aim to ship a straightforward order, i.e. one that does not require any custom audio or programming work, within two business days of receiving payment. Our business days exclude Fridays, weekends, and Canadian and Ontario public holidays.

Any custom audio work or configuration will take longer, depending on the nature of the work involved. Large orders will take longer.

The time for delivery depends on the destination and the shipping service the customer chooses when we email them. For Canadian and U.S. orders, we usually ship using CanadaPost Expedited Parcel or Tracked Packet mail services. For international deliveries, CanadaPost contracts with international shippers and the postal service of the destination country to effect delivery to the end customer's shipping address.

For shipments to Ontario, Canada, the delivery time is 1-2 days after shipping. For shipments to other parts of Canada, delivery usually takes 3-4 business days.

For shipments to the United States, delivery usually takes 4 business days for Canada Post Expedited Parcel service, or 7-10 business days for Canada Post Tracked Packet Air service.

For delivery times to other countries, please refer to Canada Post's service standards here : http://www.canadapost.ca/cpo/mc/personal/guides/deliverystandards.jsf.

Customs Delays

Model Sounds Inc. and Canada Post are not responsible for any delays incurred in any foreign customs administration of the destination country. If you are contacted by your country's customs agents or delivery services on behalf of customs asking for payment of customs duties, taxes or other fees, you are encouraged to pay those fees promptly to avoid any further delays to the delivery of your shipment.

The delivery times stated above, and in Canada Post's delivery standards web page, do not include any delays in foreign customs.