Delivery Times

What's New:

May 14, 2021

New Hercules AC130 gunship sound set now available bringing our total airplane sound sets to 120.

February 17, 2021

New Airbus A380 sound set now available bringing our total airplane sound sets to 119.

January 26, 2021

New 5.1.1 release of ShockWave 3 firmware and Software. Exciting new features - Afterburner light controller + automatic sync. with Afterburner sound and much more.

January 06, 2021

New Aero Vodochody L39 Albatros Jet Trainer sound set now available bringing our total airplane sound sets to 118.

January 01, 2021

New Article - Integrating Afterburner Light Sets with ShockWave 3.

August 01, 2020

USB SD/microSD card reader now included with ShockWave 3 sound module and all ShockWave 3 sound systems.

Delivery Times

Under normal operating conditions, we aim to ship a straightforward order, i.e. one that does not require any additional programming work, within two business days of receiving payment. Our business days exclude Fridays, weekends, and Canadian and Ontario public holidays.

Any custom configuration will take longer, depending on the nature of the work involved. Large orders will take longer.

The time for delivery depends on the destination and the shipping service the customer chooses when we email them. For Canadian orderswe usually ship using CanadaPost Expedited Parcel or Tracked Packet mail services. For USA orders we usually use Purolator or UPS which can take 2-5 business days. For international deliveries, we use the DHL courier service which takes 3 days to a week, depending on the country and destination within that country.

For shipments to Ontario, Canada, the delivery time is 1-2 days after shipping. For shipments to other parts of Canada, delivery usually takes 3-4 business days.

For shipments to the United States, delivery usually takes 4 business days for Canada Post Expedited Parcel service, or 7-10 business days for Canada Post Tracked Packet Air service.

For delivery times to other countries, please refer to Canada Post's service standards here : http://www.canadapost.ca/cpo/mc/personal/guides/deliverystandards.jsf.

Customs Delays

Model Sounds Inc. and Canada Post are not responsible for any delays incurred in any foreign customs administration of the destination country. If you are contacted by your country's customs agents or delivery services on behalf of customs asking for payment of customs duties, taxes or other fees, you are encouraged to pay those fees promptly to avoid any further delays to the delivery of your shipment.

The delivery times stated above, and in Canada Post's delivery standards web page, do not include any delays in foreign customs.