Delivery Times

What's New:

November 14, 2019

All Sound sets for Airplanes, or Helicopters, or boats, or tanks now included with
ShockWave 3.

June 07, 2019

New Cirrus SR22 sound set now available, bringing our total airplane sounds to 110!

March 27, 2019

New McDonnell Douglas MD-902 helicopter sound set now available, bringing our total helicopter sounds to 40!

February 20, 2019

New 5th generation ShockWave 3 sound module released. Many new features making it our best yet.

January 12, 2019

New Panzer II Luchs Tank sound set now available bringing our total tank sounds to 12.

Delivery Times

Under normal operating conditions, we aim to ship a straightforward order, i.e. one that does not require any custom audio or programming work, within two business days of receiving payment. Our business days exclude Fridays, weekends, and Canadian and Ontario public holidays.

Any custom audio work or configuration will take longer, depending on the nature of the work involved. Large orders will take longer.

The time for delivery depends on the destination and the shipping service the customer chooses when we email them. For Canadian and U.S. orders, we usually ship using CanadaPost Expedited Parcel or Tracked Packet mail services. For international deliveries, CanadaPost contracts with international shippers and the postal service of the destination country to effect delivery to the end customer's shipping address.

For shipments to Ontario, Canada, the delivery time is 1-2 days after shipping. For shipments to other parts of Canada, delivery usually takes 3-4 business days.

For shipments to the United States, delivery usually takes 4 business days for Canada Post Expedited Parcel service, or 7-10 business days for Canada Post Tracked Packet Air service.

For delivery times to other countries, please refer to Canada Post's service standards here : http://www.canadapost.ca/cpo/mc/personal/guides/deliverystandards.jsf.

Customs Delays

Model Sounds Inc. and Canada Post are not responsible for any delays incurred in any foreign customs administration of the destination country. If you are contacted by your country's customs agents or delivery services on behalf of customs asking for payment of customs duties, taxes or other fees, you are encouraged to pay those fees promptly to avoid any further delays to the delivery of your shipment.

The delivery times stated above, and in Canada Post's delivery standards web page, do not include any delays in foreign customs.